Contact Us
Whether you have questions about a product, an order, delivery status, returns, or warranty support, our team is here to help.
How to reach our support team
Email Support
services@auvris.com
For order updates, cancellations, returns, damaged deliveries, warranty questions, or product inquiries, email is the fastest way to reach our support specialists.
What we can help with
Before placing an order
Product details, material information, sizing guidance, compatibility questions, availability confirmation, and shipping timelines.
After placing an order
Order status updates, address corrections, delivery tracking, shipment progress questions, or logistics coordination.
Returns and replacements
Assistance with cancellations, damaged deliveries, missing parts, replacement arrangements, and approved returns.
Warranty support
Help with confirmed product quality issues within the warranty period and guidance on replacement parts or repair solutions.
Support response time
Our team reviews all requests in the order they are received. Most email inquiries receive a response within 24–48 business hours. During peak seasons or major sales events, response times may be slightly longer.