Buying guidance
Furniture & Lighting Buying Guide
Before ordering, confirm the exact variant, product and package dimensions, the narrowest point on the delivery route, installation requirements, delivery window and return conditions. If a required field is marked “not listed,” ask Auvris before paying.
Five checks before you buy
Confirm the exact option
Match the selected color, size, voltage, bulb requirement and SKU—not only the main product photo.
Measure the placement area
Record available width, depth and height, including drawers, doors, chairs and walking space when the item is in use.
Measure the delivery route
Check the narrowest door, hallway, stair turn and elevator. Use package dimensions when they are listed.
Plan the delivery window
Shipping is free. Add the 7–10 business-day processing period to the transit estimate for your destination.
Keep the packaging
Eligible returns require authorization. Non-defective items must remain new, unused and in their original packaging.
Measurement worksheet
Write down both the catalog measurement and your available measurement. A blank catalog field must be confirmed before ordering.
| Check | Catalog information | Your measurement |
|---|---|---|
| Placement | Overall W × D × H; operating clearance | Available wall, floor and vertical space |
| Access route | Package W × D × H and package weight | Narrowest door, hall, stair turn and elevator |
| Use | Product weight, capacity, extension or recline | Required load and movement space |
| Installation | Assembly, mounting, voltage and bulb details | Power source, wall/ceiling type and installer access |
Planning formulas
Delivery decision
Shipping is free to supported destinations. Transit estimates are planning ranges, not guaranteed arrival dates; holidays and carrier delays can change them. P.O. Boxes, APO/FPO addresses, Alaska, Hawaii and Puerto Rico are not supported.
Auvris shipping informationReturn decision
Eligible defective and non-defective returns are accepted within 30 days of delivery after authorization. Customers pay return shipping for non-defective returns. Report damaged or incorrect deliveries within 7 days.
Auvris return policyIf information is missing
Do not estimate a missing dimension, material, weight capacity, voltage or installation requirement from the photo. Send the product name, selected option and SKU to support and request written confirmation.
Ask about a productservices@auvris.com