Return Policy
Eligible defective and non-defective returns and exchanges are accepted within 30 days of delivery. Non-quality returns must be new, unused and in their original packaging. Every return requires prior authorization and must be sent back by mail.
How return requests are handled
1. Submit request
Contact our support team and provide your order number and issue description.
2. Case review
We review order status, logistics stage and supporting evidence.
3. Solution confirmation
We confirm replacement parts, reshipment, exchange or refund eligibility.
4. Resolution completed
Approved refunds are processed within 10 days; approved exchanges, replacements or other solutions are arranged.
Frequently asked questions
What is the return window?
Eligible returns and exchanges are accepted within 30 days after the order is delivered.
Do you accept defective and non-defective returns or exchanges?
Yes. Eligible defective and non-defective items may be returned or exchanged. For non-quality returns, the item must be new, unused and in its original packaging.
What if my item arrives damaged or incorrect?
Contact us within 7 days after delivery and provide photos of the product, packaging and shipping labels. We will review a replacement, exchange, reshipment or refund as appropriate.
Do I need approval before returning items?
Yes. Contact us for authorization before sending anything back. Authorized returns must be sent by mail to the return address in our instructions.
Who pays for a non-defective return?
For non-defective returns, the customer is responsible for obtaining the return label and paying return shipping. There is no restocking fee.
When is an approved refund processed?
Approved refunds are processed to the original payment method within 10 days. Your financial institution may need additional time to post the credit.
How long is the warranty?
Most products include a 180-day limited warranty covering confirmed non-human-caused quality issues from the delivery date.
Items not eligible for a non-quality return
- Custom or made-to-order items
- Installed or modified products
- Clearance or final-sale items
- Used items or items without their original packaging
- Items damaged after delivery through use, installation or modification
180-Day limited warranty
During the warranty period, confirmed product quality issues may qualify for replacement parts, reshipment, partial replacement or other appropriate solutions depending on the case.
Need help with a return request?
Contact our support team for authorization before returning any item by mail. We will review your order and provide the return address and next steps.