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FAQ

Frequently asked questions

Browse answers about orders, delivery timelines, returns, payment options, product details, and account support.

Orders

Questions about order status, confirmation emails, modifications, and cancellations.

Where is my order?
Can I cancel my order?
Can I change my shipping address after placing an order?
Why didn’t I receive my confirmation email?
How long does order processing take?

Shipping & Delivery

Information about delivery timelines, tracking updates, shipping limits, and transit expectations.

How long does delivery take?
Why hasn’t my tracking updated yet?
Why was my order split into multiple packages?
What happens if I miss delivery?
Do you ship to Alaska, Hawaii, or P.O. Boxes?

Returns & Refunds

Guidance for returns, damaged deliveries, missing parts, and refund timelines.

How do I request a return?
When will I receive my refund?
What if my item arrives damaged?
What if parts are missing?
Can I return an item if I changed my mind?
Which items are non-returnable?

Payment & Promotions

Answers about payment methods, declined transactions, discounts, and price adjustments.

What payment methods do you accept?
Why was my card declined?
Why do I need payment verification?
Can I use more than one discount code?
Can I get a price adjustment after purchase?

Products & Materials

Details about furniture materials, assembly, sourcing, and replacement parts.

Where are your products made or shipped from?
Do colors and materials vary slightly from photos?
Do furniture items require assembly?
Can I order replacement parts?
Do you offer bulk or trade discounts?

Account & Privacy

Support for account access, password resets, privacy questions, and personal information.

How do I reset my password?
How do I change my email address?
How do I delete my account?
Is it safe to order on Auvris?
How do you use my personal information?
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